Need Help?
Please check if the answers to these FAQs answered your questions.

שאלות נפוצות
After the purchase, a link to download the product will be sent directly to your email.
If you purchased one of the courses on the website:
Please check the "Downloads" folder on your computer, if you have set up your own downloads folder please check there.
Make sure to allow full download of the file, otherwise you may get a damaged file.
If you think the download is not finishing or you see a wheel spinning abnormally
Your antivirus software may be preventing the file from downloading, temporarily disable your antivirus and then try downloading again.
(note that files like courses will take longer and of course everything also depends on your internet speed)
Often simply trying a different browser may solve the problem, Chrome is a good option.
To make it easier to download our products and for everything to arrive in one neat folder, we packed them in a ZIP file.
You can use the built-in file extractor on your computer, or use a variety of extraction software available to you.
If you do not have a built-in file extractor on your computer, we recommend installing from this link.
To extract the file all you have to do is right click on the file and select "Extract All
If you chose a file to download directly to your computer, you can receive the file again without a problem to the same computer from which you downloaded it at the time of purchase.
If you chose the Unki option and it was lost to you, there is no warranty at all and a new course will be fully owned!
Please make sure to keep it well so that it is not lost.

